Overview
Alpha Traders Group ("we," "us," or "our") operates a subscription-based trading signals and copy-trading community platform. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, subscribe to any of our plans, or participate in our Discord community.
By using any Alpha Traders Group service, you agree to the practices described here. If you do not agree, please discontinue use of our services and contact us for a refund where applicable.
Short version: We collect only what we need to run our service, we never sell your data to third parties, and you can request deletion of your information at any time by contacting us at the details below.
Data We Collect
We collect information in three ways: directly from you when you register or subscribe, automatically through your use of our platform, and from third-party services necessary to operate the platform.
| Category | Examples | Why We Collect It |
|---|---|---|
| Account data | Name, email address, username | Create and manage your account |
| Payment data | Billing address, last 4 card digits, transaction IDs | Process subscriptions (card numbers are handled by Stripe, not stored by us) |
| Usage data | Pages visited, features used, session duration | Improve the platform and diagnose bugs |
| Device & network data | IP address, browser type, operating system | Security, fraud prevention |
| Communications | Emails and support messages sent to us | Respond to enquiries and provide support |
| Discord data | Discord user ID, roles assigned via our bot | Grant and revoke access to member channels |
We do not collect sensitive personal data such as government IDs, health information, or biometric data. We never request your brokerage login credentials.
How We Use Your Information
We process your personal data only for the following purposes:
- To create your account and deliver the subscription tier you have paid for.
- To process payments and manage recurring billing through Stripe.
- To send transactional emails (receipts, account alerts, password resets). These cannot be opted out of while your account is active.
- To send marketing and community emails, such as signal digests or product updates. You can unsubscribe from these at any time.
- To monitor for fraud, abuse, or violations of our Terms of Service.
- To comply with applicable legal obligations, including responses to lawful requests from authorities.
- To improve the platform through aggregated, anonymised analytics.
We do not use your information to make automated decisions that produce legal or similarly significant effects on you without human review.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Active accounts: data is retained for the lifetime of your account.
- Closed accounts: account data is deleted or anonymised within 90 days of account closure, except where retention is required for legal or tax compliance.
- Payment records: billing records are retained for 7 years to satisfy financial regulations.
- Support communications: kept for 2 years from the date of last contact.
- Security logs: retained for up to 12 months for fraud detection purposes.
Security
We take the security of your personal information seriously and implement a range of technical and organisational measures including:
- TLS/SSL encryption for all data in transit between your browser and our servers.
- Encrypted storage of sensitive fields at rest.
- Access controls that limit personal data access to authorised personnel on a need-to-know basis.
- Regular security reviews and penetration testing.
- Payment card data is never stored on our infrastructure — all card processing is delegated to Stripe.
Please note: No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you suspect unauthorised access to your account, contact us immediately at the address below.
Your Rights
Depending on where you are located, you may have some or all of the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to legal retention requirements.
- Portability — receive your data in a structured, machine-readable format.
- Restriction — ask us to limit how we process your data in certain circumstances.
- Objection — object to processing based on legitimate interest, including direct marketing.
- Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at the details in Section 11. We will respond within 30 days. We may need to verify your identity before processing your request.
Minors
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it promptly.
Trading in financial markets carries significant risk and is not appropriate for minors. We reserve the right to terminate any account we believe belongs to a person under 18.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a notification email to all active members at least 14 days before the changes take effect.
- Post an announcement in our Discord server.
Your continued use of our services after the effective date of any changes constitutes acceptance of the revised policy. If you do not agree with the changes, you may cancel your membership before they take effect.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a potential data breach, please reach out through any of the channels below. We aim to respond to all privacy-related enquiries within 30 days.
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